Privacy Policy

This Privacy Policy describes how firmbuy.co collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at productmarketing97@gmail.com or by mail using the details.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].
• Disclosure for a business purpose shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION].
• Personal Information collected version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site [ADD OR SUBTRACT ANY OTHER PERSONAL INFORMATION COLLECTED].
• Order information
• Purpose of collection to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection collected from you.
• Disclosure for a business purpose shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].
• Personal Information collected name, billing address, shipping address, payment information (including credit card numbers [INSERT ANY OTHER PAYMENT TYPES ACCEPTED]), email address, and phone number.
• Customer support information
• Purpose of collection
• Source of collection
• Disclosure for a business purpose
• Personal Information collected [INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]
• Purpose of collection to provide customer support.
• Source of collection collected from you
• Disclosure for a business purpose [ADD ANY VENDORS USED TO PROVIDE CUSTOMER SUPPORT]
• Personal Information collected [ADD ANY MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEED.]

We may collect your information in the following ways:

• directly from you
• Your full name, phone number, email ID, address, pin code, password and other information you may provide with your account, such as your mobile phone number. You may optionally provide us with this information through third-party sign-in services such as Facebook and Google. In such cases, we fetch and store whatever information is made available to us by you through these sign-in services
• Information you provide through our Services, including your ratings, reviews (including images and videos), ordering details and history, contact information of people you ship the products to, delivery address.
• Automatically, with or without your consent, including but not limited to the following:
• We may automatically collect certain information about your computer, Internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device's unique device identifier, mobile network information that you use to access the Services, and about your use of the Services, even if you use the Services without registering or logging in.
• Details of your use of our Services, including traffic information, location information, logs and other communication information and the resources that you access and use on or through our Services.
• Our Services also may access metainformation and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information, as permitted by you.
• The URL of the last web page you visited before visiting our websites.
• Information about your activity on the Services, such as your search queries, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited our Services, the date and time you used the Services, error logs, and other similar information.
• For mobile application users, the online or offline status of your application.
• If you use the Company’s application, the Company may collect information about the presence and/ or absence and/ or details pertaining to other applications on your mobile phone. The applications we gather information for, may vary across categories including, without limitation, shopping, fashion, food and travel. This will help us understand you and your preferences better and enable the Company to provide you with a personalized experience. We may collect, process and store your user ID associated with any social media account (such as your Facebook and Google account) that you use to sign into the Services or connect with or use with the Services. Please see your social media provider's privacy policy and help center for more information about how they share information when you choose to connect your account.

Information from Other Sources

• Updated delivery and address information from our courier partners.
• Account information or purchase information and page-view information from some merchants for which we provide technical, fulfillment or other services
• Information about your interactions with products and services offered by our affiliates.

Cookies

• Cookies are alphanumeric identifiers with a small amount of information that is stored on the user’s device hard-drive containing information about the user, commonly used as an anonymous unique identifier.
• We may offer certain features only through ‘cookies’ and may also collect information about you using these cookies.
• Please note, a cookie in no way gives the Company access to your device.
• Please note that most web browsers are set to accept cookies by default